Here is the completed shipping policy for Dirt Road Prints, including a 5–10 business-day processing time for custom orders and language consistent with your Terms of Service.

Shipping Policy

Last updated: July 27, 2026

Thank you for shopping with Dirt Road Prints. This Shipping Policy explains our order-processing, shipping, and delivery practices.

Order Processing Times

Processing time is the time needed to prepare your order before it is given to the shipping carrier. Processing time does not include the carrier’s estimated transit or delivery time.

Processing times may vary depending on the product ordered.

Non-Customized Orders

The estimated processing time for non-customized products will be displayed on the applicable product page or communicated in your order confirmation.

Customized and Personalized Orders

Customized, personalized, made-to-order, or specially produced items generally ship within 5–10 business days after:

• Payment has been received

• All required customization information has been provided

• Any necessary artwork or design details have been submitted

• The customer has approved any required proof or mockup

Business days do not include Saturdays, Sundays, or federal holidays.

Production may take longer during busy seasons, large-order periods, supply shortages, or when additional customer approval is needed. We will make reasonable efforts to notify you if a significant delay affects your order.

Proof and Artwork Approval

When a proof or mockup is required, the processing period does not begin until the proof has been approved.

Delays in submitting information, responding to questions, or approving artwork may delay production and shipment.

Customers are responsible for reviewing all names, spelling, dates, colors, sizes, quantities, artwork, placement, and other customization details before approving a proof.

Shipping Rates

Shipping charges are calculated and displayed during checkout unless another shipping arrangement has been agreed upon.

Shipping rates may be based on:

• Package weight

• Package size

• Shipping destination

• Selected carrier

• Selected delivery service

Applicable shipping charges must be paid before an order is shipped.

Estimated Delivery Times

Delivery estimates shown during checkout begin after the order has been processed and transferred to the shipping carrier.

All delivery dates and transit times are estimates only and are not guaranteed.

Dirt Road Prints is not responsible for shipping or delivery delays caused by:

• Shipping carriers

• Severe weather

• Natural disasters

• Holiday shipping volume

• Labor interruptions

• Incorrect or incomplete addresses

• Customs processing

• Transportation disruptions

• Other circumstances outside our reasonable control

Shipping Confirmation and Tracking

When tracking information is available, a shipping confirmation may be sent to the email address or telephone number provided with the order.

Tracking information may take additional time to update after the carrier receives the package.

Customers are responsible for monitoring tracking information and making appropriate arrangements to receive their packages.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your shipping address carefully before submitting your order. Once an order has been shipped, we may not be able to change or redirect the delivery address.

Dirt Road Prints is not responsible for packages that are delayed, returned, lost, or delivered incorrectly because the customer provided an inaccurate or incomplete address.

Additional shipping charges may apply when an order must be reshipped because of:

• An incorrect address

• An incomplete address

• A refused delivery

• An unclaimed package

• A package returned as undeliverable

Returned Packages

If a package is returned to Dirt Road Prints, we will attempt to contact the customer using the information provided with the order.

The customer may be responsible for additional shipping costs before the package is shipped again.

Original shipping charges are generally nonrefundable unless the package was returned because of an error by Dirt Road Prints.

Lost, Stolen, or Missing Packages

Once a package has been transferred to the shipping carrier, Dirt Road Prints does not control the carrier’s handling or delivery process.

If tracking shows that a package is delayed or missing, please contact the shipping carrier and Dirt Road Prints promptly.

We will make reasonable efforts to assist with available carrier claims or investigations. However, we cannot guarantee that a carrier will approve a claim or reimburse a lost shipment.

If tracking shows that a package was delivered but you cannot locate it, please:

• Check the delivery location

• Check with members of your household

• Check with neighbors

• Contact the shipping carrier

• Allow a short period for possible delayed scanning or delivery

Dirt Road Prints is not responsible for packages that are stolen or missing after the carrier marks them as delivered to the address provided by the customer.

Damaged Packages

Please inspect your order promptly after delivery.

If your order arrives damaged, contact us as soon as possible and provide:

• Your order number

• A description of the damage

• Clear photographs of the damaged product

• Photographs of the shipping package

• Photographs of the shipping label

Please keep the product and all original packaging until the issue has been reviewed. The carrier may require photographs or inspection of the packaging before processing a claim.

Incorrect Orders

Please contact us promptly if you receive an incorrect item or if Dirt Road Prints made an error in producing your order.

We may request photographs or other information to verify the issue and determine the appropriate resolution.

Customized items are not eligible for return because of customer-submitted or customer-approved errors. However, customized items may qualify for correction, replacement, or refund when Dirt Road Prints made the production error.

Order Changes and Cancellations

Please review your order carefully before submitting it.

We cannot guarantee that an order can be changed or canceled after payment has been received or production has begun.

Customized, personalized, and made-to-order products may enter production shortly after the order details or artwork are approved.

International Shipping

International shipping availability, if offered, will be displayed during checkout.

International customers are responsible for any applicable:

• Customs duties

• Import taxes

• Brokerage fees

• Tariffs

• Other charges imposed by the destination country

These charges are not included in the product price or shipping charge unless expressly stated.

International shipments may experience delays caused by customs processing. Dirt Road Prints is not responsible for customs delays or additional government charges.

Contact Us

For questions about shipping, tracking, or delivery, please contact:

Dirt Road Prints
10442 Willow Creek Way
Greentop, Missouri 63546
United States

Phone: +1 660-341-5616
Email: dirtroadprints1@gmail.com